Warranty Policy

Service Policy – Fossil Watches

Terms and conditions of WARRANTY

FOSSIL watches are warranted by Fossil for a period of two (2) years from the date of purchase under the terms and conditions of this warranty. The Fossil warranty covers material and manufacturing defects.

During the warranty period the watch movement, hands and dial are the only components covered under this warranty. These will be repaired or the watch will be replaced free of repair charges, if it proves to be defective in material or workmanship under normal use.

In case of replacement, Fossil cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided. The warranty for the replacement watch ends two years from the date the replacement watch is received.

The warranty does not cover:

  • Any defects in materials and workmanship of battery, crystal, case, strap or bracelet
  • Damage resulting from improper handling, lack of care, accidents or normal wear and tear
  • Water damage unless marked water-resistant
  • This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.

Turn around time for service watches:

Up to 30 days from the date of receipt of the watch at the Company Service Centre, Bangalore.

 

Fossil Leathers warranty/service Policy

Terms and conditions of warranty

Our limited warranty covers against defects in material or workmanship one year from the date of purchase. A valid sales receipt must be included to show your product was purchased within the warranty period.

Once your product is inspected and a defect is found due to manufacturer’s workmanship, we will repair or replace your product with the same style or an equivalent style of equal value based on the purchase price. At this time, Fossil will repair or replace damaged leather products, if the conditions of this warranty are met.

This warranty is void if the leather product has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship, or a valid receipt is not included.

Your leather product will be repaired or replaced within 30 days of the date that we receive your product at the company service centre at Bangalore.

 

 

Fossil Eyewear Warranty/Service Policy

Terms and Conditions of Warranty

Our limited warranty covers against defects in material or workmanship one year from the date of purchase. A valid sales receipt must be included to show your product was purchased within the warranty period.

Once your product is inspected and a defect is found due to manufacturer’s workmanship, we will repair or replace your product with the same style or an equivalent style of equal value based on the purchase price.

This warranty is void if the eyewear product has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship, or a valid sales receipt is not included. This warranty does not cover:

  • scratches to the lens
  • loss of components or damage caused by loss of components
  • any specific corrosion which may occur due to varying personal characteristics/usage by an individual

The Company will in no event be liable or obligated for the payment of any special, incidental or consequential damages.

Your Fossil eyewear product will be repaired or replaced within 30 days of the date we receive your product at the company service centre at Bangalore.

 

Service Policy – SKAGEN Watches

Terms and conditions of WARRANTY
SKAGEN watches are warranted by SKAGEN for a period of two (2) years from the date of purchase under the terms and conditions of this warranty. The SKAGEN warranty covers material and manufacturing defects.

 

During the warranty period the watch movement, hands and dial are the only components covered under this warranty. These will be repaired or the watch will be replaced free of repair charges, if it proves to be defective in material or workmanship under normal use.

 

In case of replacement, SKAGEN cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided. The warranty for the replacement watch ends two years from the date the replacement watch is received.

 

The warranty does not cover:

  • Any defects in materials and workmanship of battery, crystal, case, strap or bracelet
  • Damage resulting from improper handling, lack of care, accidents or normal wear and tear
  • Water damage unless marked water-resistant
  • This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.

 

Turn around time for service watches:

 

Up to 30 days from the date of receipt of the watch at the Company Service Centre, Bangalore.

 

THE FOSSIL GROUP 9-POINT SERVICE PROMISE

Customer satisfaction is our number one priority. To ensure that we meet these expectations, here is our 9-point service promise:

1. TWO YEAR LIMITED WARRANTY Your watch carries a two-year limited warranty. During this period, if a watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge. Note that the watch movement, hands and dial are the only components covered under this warranty.

2. FREE REPLACEMENT We take great care in watch manufacture, and a watch goes through several quality checks before it reaches you. However, the odd one does creep through. If there is a manufacturing defect discovered within 30 days of your purchase we will replace the watch, with no questions asked. This does not apply to the battery (where a free battery change service will be provided as per (4) below).

3. SIX MONTH GOODWILL GUARANTEE Rose gold watches are particularly delicate, and the Indian climate can be harsher than in some other countries. So, as a measure of goodwill, if you find any discoloration on the strap, bracelet or case of your rose gold watch within 6 months from the date of your purchase, we will replace these parts free of charge.

4. TWELVE MONTH GOODWILL BATTERY GUARANTEE If your watch needs a battery replacement within 12 months of your purchase, , we will replace it free of charge!

5. FOUR WEEK SERVICE PROMISE Many of our watch components are imported, and this can take time. However, we have a crack team working on this, and we promise to repair your watch within 4 weeks of it reaching us at our India service Centre at Bangalore. If we can’t fix it for any reason, we’ll offer you a replacement watch as per our replacement policy (below).

6. IF WE CAN’T FIX IT, WE WILL REPLACE IT If your watch is within warranty and we cannot fix it for any reason, we’ll give you a full refund credit to buy a new watch of the same value. After the warranty period, if we cannot fix your watch, we’ll give you 50% on the value of old watch value as a credit to buy a new watch.

7. SIX MONTH WARRANTY FOR SERVICE We are confident of our world-class watch service facility, and we provide you a warranty of six months from the date of repair.

8. FREE BUFFING AND CLEANING We thoroughly clean all watches that come to us for repair, using state-of-the-art machines. We even buff and polish stainless steel watches, to make them look fresh and almost new. This service if provided free of charge to you!

9. FREE DOOR STEP PICK-UP & DELIVERY For your convenience, we offer a free-of-charge service for door step step pick-up & delivery to most corners of India.

 

HOW TO REACH US?

For find your nearest authorized dealer, or for any service related enquiries and feedback, call our all-India number 18604253747 Monday to Sunday, 10.00 am to 7.00 pm. (closed on National and Festival holidays). If you are unhappy for any reason, please mail us at service.in@fossil.com and sasikumar.s@fossil.com. We promise to reply by the next working day.